At Ibrahim Surgical Industry, our process is streamlined to ensure quality, transparency, and satisfaction from inquiry to delivery. Here’s how we work, step by step:

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1. Inquiry & Consultation

We begin by understanding your needs. Whether you require standard instruments or custom-made designs, our sales and technical teams provide expert consultation.

🔹 Discuss requirements (type, quantity, material, packaging, etc.)
🔹 Review samples or product specifications
🔹 Offer guidance on customization and compliance

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2. Quotation & Order Confirmation

Based on your requirements, we provide a detailed quotation including pricing, MOQ, delivery time, and terms.

🔹 Transparent pricing and lead time
🔹 Sample approval (if needed)
🔹 Final confirmation of order specifications

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3. Design & Prototyping (Optional)

For OEM/ODM or customized products, we develop a prototype/sample before bulk production.

🔹 CAD design and material selection
🔹 Prototype/sample manufacturing
🔹 Sample approval for mass production

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4. Manufacturing

Production is carried out by skilled workers using high-grade stainless steel and modern machinery, under strict quality protocols.

🔹 Forging, grinding, machining, and assembling
🔹 Surface treatment (mirror/matte finish, coating, etc.)
🔹 Branding, etching, or logo printing

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5. Quality Control & Inspection

Every instrument is inspected at multiple stages to ensure flawless performance and durability.

🔹 Dimensional checks, sharpness, and finish inspections
🔹 Sterilization testing (if applicable)
🔹 Final visual and functional inspection before packing

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6. Packaging

Products are securely packed based on your preferences and export requirements.

🔹 Standard or custom packaging options
🔹 Individual/barcoded packing (if needed)
🔹 Branding and labeling support

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7. Shipping & Delivery

We ensure safe and timely delivery to your destination via air, sea, or courier, depending on your preference.

🔹 Coordination with freight forwarders
🔹 Shipping documents and tracking
🔹 Global delivery with on-time commitment

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8. After-Sales Support

Our relationship doesn’t end with delivery. We offer ongoing support to ensure your satisfaction.

🔹 Product assistance and guidance
🔹 Reordering and stock support
🔹 Feedback and improvement loop